Airtel Jobs in Siliguri 2023 – Head – Service Experience Jobs

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  • Full Time
  • Siliguri

Company Details

Airtel, one of the leading telecom companies in India, is seeking a Head - Service Experience for its operations in Siliguri. As the Head of Service Experience, you will be responsible for ensuring that Airtel's customers in Siliguri have a seamless and satisfactory experience with the company's products and services.

Website Airtel Airtel

Name of Post: Head – Service Experience

Location: Siliguri , India

Company: Airtel

Job Type: Full-time

Job Description:

Airtel, one of the leading telecom companies in India, is seeking a Head – Service Experience for its operations in Siliguri. As the Head of Service Experience, you will be responsible for ensuring that Airtel’s customers in Siliguri have a seamless and satisfactory experience with the company’s products and services. Your role will involve managing and overseeing various functions, including customer service, quality assurance, and process improvement.

Schedule:

  • Day shift
  • Rotational shift

Education:

  • Bachelor’s (Preferred)

Responsibilities:

  • Develop and implement strategies to improve customer service across all channels, including voice, chat, email, social media, and self-service.
  • Define and implement customer experience metrics to measure and monitor the effectiveness of service delivery.

Skill:

  • Strong analytical skills with the ability to analyze customer data and identify trends and opportunities for improvement.
  • Excellent communication and interpersonal skills with the ability to build relationships across the organization and with external partners.
  • Experience in the telecommunications industry is a plus.

If you are passionate about delivering exceptional customer experiences and have a track record of success in leading customer service teams, we would love to hear from you. Join Airtel and help us shape the future of customer service.

To apply for this job please visit www.airtel.in.