Airtel, one of India’s leading telecommunications companies, is seeking a dynamic and experienced Head of Service Experience to join our team in Barpeta, Assam.

The Head of Service Experience will be responsible for leading and managing the Service Experience team, ensuring that we provide the best customer service to our clients in Barpeta. This will include developing and implementing strategies to improve customer experience, managing customer complaints and feedback, and overseeing the daily operations of the customer service team.

Company Name: Airtel

Name of Post: Head – Service Experience

Location: Barpeta

Key Responsibilities:

• Conduct market research and identify potential customers
• Generate leads through various channels such as cold-calling, door-to-door marketing, and referrals
• Educate customers about Airtel’s products and services, including mobile, broadband, DTH, and other value-added services

Qualification:

• Degree a related field

Skill:

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and in a team environment
• Willingness to travel extensively within the assigned territory
• Proficiency in local language and English
• Familiarity with basic computer applications such as MS Office

Benefits:

• Competitive salary and performance-based incentives
• Medical insurance and other benefits as per company policy
• Comprehensive training and career development opportunities
• Dynamic and supportive work environment
• Opportunity to work for a well-known brand and build a successful career in the telecommunications industry

If you are passionate about sales, have a can-do attitude, and want to join a leading telecommunications company, apply for the Head – Service Experience  position at Airtel in Barpeta  in 2023. We look forward to hearing from you!