Name of Post: Technical Program Manager

Location: Nellore  , India

Company: Airtel

Job Type: Full-time

Job Description:

Airtel Nellore is seeking an experienced Technical Program Manager to join our team. In this role, you will be responsible for managing end-to-end technical projects and programs, ensuring timely delivery, and meeting quality standards.

Schedule:

• Day shift
• Rotational shift

Education:

• Bachelor’s (Preferred)

Responsibilities:

• Develop and implement strategies to improve customer service across all channels, including voice, chat, email, social media, and self-service.
• Define and implement customer experience metrics to measure and monitor the effectiveness of service delivery.

Skill:

• Strong analytical skills with the ability to analyze customer data and identify trends and opportunities for improvement.
• Excellent communication and interpersonal skills with the ability to build relationships across the organization and with external partners.
• Experience in the telecommunications industry is a plus.

If you are passionate about delivering exceptional customer experiences and have a track record of success in leading customer service teams, we would love to hear from you. Join Airtel and help us shape the future of customer service.