As an Amazon Call Center Customer Service Representative in Hyderabad, you will play a vital role in providing exceptional customer support to Amazon’s diverse customer base. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This is an exciting opportunity to join one of the world’s leading e-commerce companies and contribute to its growth and success.
Name of Post : Customer Service
Company Name : Amazon Call Center
Jobs Location : Hyderabad
- Handle a high volume of incoming customer calls and emails in a professional and efficient manner.
- Listen attentively to customer inquiries and provide appropriate solutions or guidance.
- Address and resolve customer complaints or concerns to ensure customer satisfaction.
- Provide accurate and up-to-date information regarding products, services, and policies
- High school diploma or equivalent; bachelor’s degree is a plus.
- Prior experience in customer service or call center roles is preferred.
- Excellent verbal and written communication skills in English. Additional language proficiency is a plus.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Good computer literacy and typing skills.
- Flexibility to work in rotational shifts, including nights and weekends.
- Strong teamwork and collaboration skills.
- Ability to adapt to changing processes and technologies.
- Positive attitude and passion for providing outstanding customer service.
- Competitive salary package with performance-based incentives.
- Comprehensive training and development programs to enhance your skills.
- Health insurance and other medical benefits.
- Provident fund and gratuity.
- Employee assistance programs for personal and professional well-being.
- Exciting growth opportunities within the company.
- Fun and inclusive work environment with various employee engagement activities.
To apply for this job please visit www.amazon.jobs.