As an Amazon Call Center Customer Service Representative in Hyderabad, you will play a vital role in providing exceptional customer support to Amazon’s diverse customer base. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This is an exciting opportunity to join one of the world’s leading e-commerce companies and contribute to its growth and success.

Name of Post : Customer Service

Company Name : Amazon Call Center

Jobs Location : Hyderabad

Responsibilities:

1. Handle a high volume of incoming customer calls and emails in a professional and efficient manner.
2. Listen attentively to customer inquiries and provide appropriate solutions or guidance.
3. Address and resolve customer complaints or concerns to ensure customer satisfaction.
4. Provide accurate and up-to-date information regarding products, services, and policies

Requirements:

1. High school diploma or equivalent; bachelor’s degree is a plus.
2. Prior experience in customer service or call center roles is preferred.
3. Excellent verbal and written communication skills in English. Additional language proficiency is a plus.
4. Strong problem-solving and decision-making abilities.
5. Ability to work in a fast-paced and dynamic environment.
6. Good computer literacy and typing skills.
7. Flexibility to work in rotational shifts, including nights and weekends.
8. Strong teamwork and collaboration skills.
9. Ability to adapt to changing processes and technologies.
10. Positive attitude and passion for providing outstanding customer service.

Benefits:

1. Competitive salary package with performance-based incentives.
2. Comprehensive training and development programs to enhance your skills.
3. Health insurance and other medical benefits.
4. Provident fund and gratuity.
5. Employee assistance programs for personal and professional well-being.
6. Exciting growth opportunities within the company.
7. Fun and inclusive work environment with various employee engagement activities.