Call Center Data Entry Agent (Fresher) – Ambala

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  • Full Time
  • Ambala

Company Details

We are currently seeking enthusiastic and motivated individuals to join our team as Call Center Data Entry Agents in Ambala. This is an excellent opportunity for freshers who are looking to kick-start their career in the fast-paced world of customer service and data entry.

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We are currently seeking enthusiastic and motivated individuals to join our team as Call Center Data Entry Agents in Ambala. This is an excellent opportunity for freshers who are looking to kick-start their career in the fast-paced world of customer service and data entry. As a Call Center Data Entry Agent, you will play a crucial role in providing exceptional customer support while accurately inputting and managing data in our systems.

Responsibilities:

  1. Handle inbound and outbound customer calls in a professional and courteous manner.
  2. Provide prompt and efficient responses to customer inquiries, addressing their concerns and resolving issues as needed.
  3. Enter customer information and interactions accurately into the database or CRM system.
  4. Maintain a high level of data accuracy and completeness to ensure smooth operations.
  5. Collaborate with other team members and departments to ensure seamless customer service delivery.
  6. Follow established processes and guidelines to deliver consistent service quality.
  7. Assist customers in navigating through our products, services, and promotions.
  8. Strive to meet or exceed individual and team performance targets.
  9. Adhere to company policies and confidentiality agreements regarding customer information.
  10. Continuously enhance product knowledge and stay updated on industry trends.

Requirements:

  1. Educational Qualification: High school diploma or equivalent (higher education is a plus).
  2. No prior experience required; freshers are encouraged to apply.
  3. Strong communication skills in English (knowledge of additional languages is advantageous).
  4. Excellent typing skills and familiarity with computer operations.
  5. Basic knowledge of MS Office applications (Word, Excel) and data entry procedures.
  6. Customer-centric attitude with a passion for delivering exceptional service.
  7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  8. Adaptability to changing business needs and flexible work schedules, including shift rotations.
  9. Positive and enthusiastic approach towards learning and personal development.

Preferred Qualifications:

  1. Any previous experience in a customer service role or call center environment is a plus.
  2. Familiarity with CRM software or data management systems is advantageous.

Benefits:

  1. Competitive salary package with performance-based incentives.
  2. Comprehensive training program to equip you with the necessary skills.
  3. Friendly and supportive work environment that encourages growth and career advancement.
  4. Opportunities for skill development and continuous learning.
  5. Employee benefits, including health insurance and paid time off.

Join our team and be a part of an exciting journey in the customer service and data entry domain. Apply now and take the first step towards a rewarding career in Ambala!

To apply for this job please visit in.indeed.com.