Name of Post: Senior Executive
Location: Hugli , India
Job Type: Full-time
We are looking for a highly motivated Senior Executive to join our call center team in Hugli in the year 2024. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience in managing a team.
- Handle incoming customer calls and emails in a timely and efficient manner
- Provide accurate and complete information to customers on their inquiries, products, and services
- Resolve customer complaints and issues by investigating problems, identifying root causes, and proposing solutions
- Document all customer interactions and follow up as necessary
- Collaborate with other teams to resolve complex customer issues
- Achieve individual and team performance targets
- Bachelor’s degree or equivalent experience
- 1-2 years of experience in a call center or customer service role
- Excellent verbal and written communication skills in English and Hindi
- Ability to work in a fast-paced environment and handle multiple tasks
- Good problem-solving skills and attention to detail
- Knowledge of MS Office applications
- Competitive salary
- Health and dental insurance
- Paid time off and holidays
- Opportunities for career advancement
- Positive and supportive work environment
If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this position.
To apply for this job please visit in.indeed.com.