Call Center Jobs in Hugli 2024 – Senior Executive

WhatsApp GroupJoin Now

Telegram GroupJoin Now

  • Full Time
  • Hugli

Company Details

Website Call Center Call Center

Name of Post: Senior Executive

Location: Hugli , India

Job Type: Full-time

We are looking for a highly motivated Senior Executive to join our call center team in Hugli in the year 2024. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience in managing a team.

Responsibilities:

  • Handle incoming customer calls and emails in a timely and efficient manner
  • Provide accurate and complete information to customers on their inquiries, products, and services
  • Resolve customer complaints and issues by investigating problems, identifying root causes, and proposing solutions
  • Document all customer interactions and follow up as necessary
  • Collaborate with other teams to resolve complex customer issues
  • Achieve individual and team performance targets

Requirements:

  • Bachelor’s degree or equivalent experience
  • 1-2 years of experience in a call center or customer service role
  • Excellent verbal and written communication skills in English and Hindi
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Good problem-solving skills and attention to detail
  • Knowledge of MS Office applications

Benefits:

  • Competitive salary
  • Health and dental insurance
  • Paid time off and holidays
  • Opportunities for career advancement
  • Positive and supportive work environment

If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this position.

To apply for this job please visit in.indeed.com.