Are you a dynamic and driven professional with a passion for customer service and leadership? Amazon’s Call Center in Khammam is seeking an Assistant Call Centre Manager to join our fast-paced and growing team in 2023. As an Assistant Call Centre Manager, you will play a pivotal role in delivering exceptional customer experiences while helping lead and develop our dedicated team of call center associates.

Job Title: Assistant Call Centre Manager

Location: Khammam, Telangana, India

Job Type: Full-Time

Key Responsibilities:

1. Team Leadership: Assist in managing a team of call center associates, providing guidance, coaching, and mentoring to ensure exceptional performance.
2. Operational Excellence: Collaborate with the Call Centre Manager to drive operational efficiency, adherence to performance metrics, and continuous improvement.
3. Customer Satisfaction: Strive for excellence in customer service by monitoring and enhancing the quality of interactions and ensuring customer satisfaction.
4. Performance Metrics: Track and analyze call center metrics, identify trends, and implement strategies to meet or exceed performance goals.
5. Training and Development: Support training programs for new hires and ongoing skill development for existing team members.
6. Escalation Handling: Assist in resolving escalated customer issues, ensuring timely and effective solutions.
7. Process Improvement: Contribute ideas and participate in process improvement initiatives to enhance the overall customer experience.
8. Reporting: Generate reports and provide insights to senior management regarding call center operations.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• Previous experience in a call center environment, with at least 2 years in a leadership or supervisory role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using call center software and Microsoft Office Suite.
• Ability to work in a fast-paced, dynamic environment.

Why Amazon?

• Competitive salary and benefits package.
• Career growth opportunities within a global organization.
• Collaborative and innovative work culture.
• Training and development programs.
• Access to Amazon employee discounts and perks.

If you are a motivated and results-driven individual with a passion for delivering outstanding customer service and leading a dynamic team, we encourage you to apply for the Assistant Call Centre Manager position at Amazon’s Khammam Call Center in 2023.