Job Title: Customer Service Executive

Location: Gurgaon, India

Job Type: Full-time

We are seeking experienced and passionate Customer Service Executives to join our call center team in Gurgaon. As a Customer Service Executive, you will be responsible for handling customer inquiries, complaints, and providing solutions to their problems.

Responsibilities:

• Handle incoming customer calls and emails in a timely and efficient manner
• Provide accurate and complete information to customers on their inquiries, products, and services
• Resolve customer complaints and issues by investigating problems, identifying root causes, and proposing solutions
• Document all customer interactions and follow up as necessary
• Collaborate with other teams to resolve complex customer issues
• Achieve individual and team performance targets

Requirements:

• Bachelor’s degree or equivalent experience
• 1-2 years of experience in a call center or customer service role
• Excellent verbal and written communication skills in English and Hindi
• Ability to work in a fast-paced environment and handle multiple tasks
• Good problem-solving skills and attention to detail
• Knowledge of MS Office applications

Benefits:

• Competitive salary
• Health and dental insurance
• Paid time off and holidays
• Opportunities for career advancement
• Positive and supportive work environment

If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply for this position.