Name of Post: Delivery Executive

Company: Jio (Reliance Jio Infocomm Limited)

Location: Faridabad , Haryana, India

Job Type: Full-time, Permanent

Jio, a leading telecommunications company, is seeking dynamic and motivated individuals to join our team as Delivery Executives in Faridabad. As a Delivery Executive, you will play a crucial role in ensuring timely and efficient delivery of our products and services to our valued customers. If you have a passion for customer service and enjoy a fast-paced work environment, this opportunity is perfect for you.

Responsibilities:

1. Answering incoming calls and responding to customer queries in a professional and courteous manner.
2. Providing accurate information about Jio products, services, and promotions to customers.
3. Resolving customer complaints, issues, and escalations promptly and effectively.

Qualification:

1. High school diploma or equivalent qualification.

  Skill:

1. Prior experience in customer service or call center environment is an advantage.
2. Excellent verbal and written communication skills in English and Hindi.
3. Strong problem-solving and decision-making abilities.
4. Ability to empathize with customers and provide effective solutions.
5. Basic computer knowledge and proficiency in using customer service software and tools.
6. Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
7. Good multitasking skills and the ability to work under pressure.
8. Strong interpersonal skills and the ability to work effectively in a team.
9. Passion for delivering exceptional customer service.