Work From Home Call Center Jobs in Hyderabad 2023 – Voice/Chat Call Centre Jobs

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Company Details

We are currently seeking highly motivated and customer-oriented individuals to join our team as Call Center Representatives in Hyderabad. As a Call Center Representative, you will be responsible for providing exceptional customer service through voice and chat interactions. This role offers an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment.

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We are currently seeking highly motivated and customer-oriented individuals to join our team as Call Center Representatives in Hyderabad. As a Call Center Representative, you will be responsible for providing exceptional customer service through voice and chat interactions. This role offers an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and fast-paced environment.

Name of Post: Call Center Representative – Voice/Chat Call Centre

Jobs Location: Hyderabad, India Year: 2023

Responsibilities:

  • Handle incoming customer calls and respond to inquiries in a professional and courteous manner.
  • Assist customers with product information, order placements, billing inquiries, and issue resolution through both voice and chat channels.
  • Utilize active listening skills to understand customer needs and provide appropriate solutions.
  • Maintain accurate and detailed customer records by updating the CRM system with relevant information.
  • Identify opportunities to upsell or cross-sell products and services to customers.

Requirements:

  • High school diploma or equivalent qualification.
  • Prior experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills in English.
  • Ability to multitask and navigate through multiple systems while speaking with customers.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Empathy and patience in dealing with customer concerns or complaints.
  • Familiarity with CRM software and basic computer skills.
  • Willingness to work in shifts, including evenings, weekends, and holidays, as required.
  • Proven ability to work effectively in a team environment.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive training program to enhance your skills and knowledge.
  • Opportunities for career advancement and professional growth.
  • Employee benefits, including health insurance and retirement plans.
  • Vibrant and inclusive work culture that promotes diversity and teamwork.
  • Modern and well-equipped work environment.
  • Regular team-building activities and recognition programs.

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced and dynamic environment, we invite you to apply for the Call Center Representative position. Join our team in Hyderabad and be a part of an exciting journey to provide top-notch customer support in voice and chat channels. Apply now and embark on a rewarding career!

To apply for this job please visit www.indeed.jobs.